I am completely satisfied with the service I received from Lindemann. Initially I had an older gas fireplace (~10 years old or so) that would smell of natural gas while burning. Needing to get this taken care of, I converted it back to the original wood burning version. Unfortunately, after the first burn with real wood, our main floor smelled like a campsite. Needing to figure this out, I asked Lindemann if they would come out and look over my fireplace. Steve came over promptly and spent at least 1 hour with me free of charge answering all my questions, and basically talking through what might be the cause. He did not pressure me into any service Lindemann offered, rather he laid out all the options and the costs associated with each. After a productive conversation we settled on performing one more experiment burning real wood, to see if we could get that to work without smelling up the house. Unfortunately, that didn't work either! Which lead me to the only other reasonable option - purchase a retrofit direct vent gas system. Having spent the time with me talking things through I was tempted to buy the system from Lindemann outright. However, I did go ahead and get a quote from another company to compare prices. The prices were very similar, but Lindemann's (Steve's) customer service to that point had earned my trust. I purchased the direct vent system through Lindemann. The install of the system went smoothly and we now enjoy a direct vent system that produces ample heat and is super easy to use (just click the remote on). What used to be our coldest room in our home is now our warmest. I also appreciated the quality of work Steve performed. He took the time to understand my concerns and addressed them during the install. His level of care, attention to detail, and his customer-first attitude lead me to give Lindemann my full recommendation.
We take the gas fireplace installation, conversion, and repair process seriously and provide high-quality service to our customers. With our experienced technicians and commitment to customer satisfaction, you can trust us to handle your gas fireplace needs with expertise and care.
March 14, 2020